Shipping policy

Welcome to CropsRoots.in! We are committed to delivering quality agricultural products to farmers and customers across India. This Shipping Policy explains our delivery timelines, shipping process, and how to contact us for assistance.

1. Shipping Locations

CropsRoots.in delivers agricultural products to customers across India, subject to service availability at the delivery address.

2. Delivery Timeframes

Our estimated delivery timelines after an order is placed are as follows:

  • Tamil Nadu and Puducherry: 2–6 business days.

  • All Other States in India: 5–10 business days.

Delivery timelines may vary depending on the shipping method, delivery location, courier service availability, weather conditions, and other unforeseen circumstances.

Please note that the above timelines are estimates and not guaranteed delivery dates.

3. Order Processing

Orders will be processed after successful order placement and payment confirmation, where applicable.

Processing and dispatch may take additional time during holidays, peak seasons, or periods of high order volume. Business days exclude Sundays and public holidays, unless otherwise specified.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Shipping charges may vary depending on the order weight, delivery location, and selected shipping method.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided through the contact information you supplied during checkout or through the available order-tracking facility on our website.

You can use the tracking details to check the status of your shipment.

6. Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier or transportation delays.

  • Adverse weather conditions or natural disasters.

  • Public holidays or regional disruptions.

  • Incorrect or incomplete shipping addresses.

  • Remote delivery locations or limited courier service availability.

We appreciate your patience and understanding in such situations.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate and complete shipping address and a valid contact number when placing an order.

If a delivery fails because of an incorrect address, the recipient is unavailable, or the courier cannot complete delivery, additional delivery attempts or shipping charges may apply, depending on the courier's policies.

Please contact our helpline promptly if you need assistance with your delivery.

8. Damaged, Missing, or Incorrect Products

If you receive a damaged package, an incorrect product, or an incomplete order, please contact our customer support team as soon as possible.

Please retain the product packaging, shipping label, and relevant photographs to help us review your concern and provide an appropriate resolution in accordance with our applicable policies.

9. Contact Us

For shipping-related questions, delivery updates, or assistance with your order, please contact us using the details below.

Store Name: CropsRoots

Website: https://cropsroots.in

Email: thecropsgardenhelpline@gmail.com

Helpline: +919361581760

Our team will assist you with your shipping and delivery concerns.

Thank you for choosing CropsRoots.in. We value your trust and are committed to supporting farmers with reliable service and quality agricultural products.