Contact information

At Crops Roots (accessible via cropsroots.in), we are dedicated to supporting farmers, growers, and gardening enthusiasts with high-quality agricultural products and exceptional customer service. Whether you have a question about an order, need guidance on our products, or require assistance with returns and refunds, our support team is here to help.

1. How to Reach Us

You can contact our customer support team through any of the following channels:

  • Email Support: thecropsgardenhelpline@gmail.com

    (For general inquiries, order status updates, damaged product reporting, and policy questions)

  • Phone & WhatsApp Support: +919361581760

    (For immediate assistance, order modifications, or sending images/videos of damaged deliveries)

  • Website: cropsroots.in

2. Business Hours & Response Times

Our support team is available during the following hours:

  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

  • Closed: Sundays and National / Public Holidays

Expected Response Times:

  • WhatsApp Messages & Call Requests: Responded to within 2 to 4 hours during business hours.

  • Email Inquiries: Responded to within 24 business hours.

  • Order Cancellation Requests: Prioritized immediately during operational hours before dispatch.

3. Guidelines for Reporting Order Issues

To help us resolve your query as quickly as possible, please include the following information when contacting us regarding an existing order:

  1. Order Details: Your 10-digit Order ID, Full Name, and Registered Phone Number.

  2. Issue Description: Clear details regarding what went wrong (e.g., delayed shipment, damaged package, missing item, wrong product delivered).

  3. Photo/Video Evidence (Required for Damaged or Incorrect Items):

    • Clear photos or a short video showing the outer shipping label, packaging box, and the condition of the damaged or incorrect item.

    • Send the media directly to our WhatsApp (+919361581760) or attach them in an email to thecropsgardenhelpline@gmail.com within 24 to 48 hours of delivery.

4. Bulk & Commercial Inquiries

For bulk orders, institutional purchases, wholesale agricultural supply inquiries, or farm partnerships:

5. Escalations & Feedback

We strive to ensure every customer has a smooth experience with Crops Roots. If you feel your issue was not adequately resolved by our front-line support, please send an email with the subject line "Escalation - Order ID #[Your Order ID]" to thecropsgardenhelpline@gmail.com. A senior representative will review your case within 24 to 48 business hours.